Since Thursday, November 23 is a national holiday in Japan, our Customer Service department and Japanese distribution center will not be operating.

Here's what it means for you:

 

Customer Service

Closed on weekends and national holidays.

Inquiries received after 17:00 JST on Wednesday, November 22 will be replied to on Friday, November 24.

 

Japanese Distribution Center

Closed on weekends and national holidays.

Items instructed for shipment on Wednesday, November 22 will be packed and shipped on or after Monday, November 27.

 

Order Processing

Open Everyday

Operating hours: 09:00 to 18:00 JST 

Shopping and ordering services will be operating as normal through the holidays. 

Thank you very much for using our service.

 

Due to the New Year holiday, parts of our service will not be operating from Friday, December 29, 2023 to Wednesday, January 3, 2024. 

 

Our logistics team will be working hard to ship out as many items as possible before the holiday. However, to ensure your packages are sent out by the end of 2023, please make sure you follow the deadlines listed below.

 

 (Please note that all dates and times listed are in Japan Standard Time.)

 

Shipping & Logistics 

Holiday Period: Friday, December 29, 2023 to Wednesday, January 3, 2024 JST

 

The payment deadline for Charge 2 payments is Wednesday, December 27, 05:59 JST. All shipments paid for on or before Wednesday, December 27, 05:59 JST will be sent out before the holidays. 

* Special items or any other items that require the Charge 2 to be calculated after packing must be instructed for shipment by Tuesday, December 26, 05:59 JST. The Charge 2 will be sent by December 26. Please complete payment by Wednesday, December 27, 14:59 JST.

* All items that reach our distribution center by Wednesday, December 27 will be processed before the end of the year.

* Due to the holiday backlog, there may be some packing and shipping delays in the New Year. We will do our best to get through the backlog as quickly as possible, and ask for your understanding during this time.